AccountId: 011433970860
ContactId: 14c82ee9-e2c6-4c19-88ed-2b48730e7aba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 498929 ms
Total Talk Time (AGENT): 182867 ms
Total Talk Time (CUSTOMER): 195154 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/14c82ee9-e2c6-4c19-88ed-2b48730e7aba_20250624T16:31_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] That's just me in my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] [PII] one of er a Christian Tamao um porque Sierra er versy to Sierra versa la cosaquefata ta.
[AGENT][NEUTRAL] OK, number of the policy.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I mean I I'm so be them.
[CUSTOMER][NEUTRAL] Oh, you want that.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Because no I apologize, I, I, I met group.
[AGENT][NEUTRAL] Um, my poli a certificate in a numerous elects.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I know on the top.
[CUSTOMER][NEUTRAL] I can, I can.
[AGENT][NEUTRAL] Okuma serosalia.
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Quadrode.
[CUSTOMER][NEUTRAL] Well, we're all just consider.
[AGENT][NEUTRAL] Loss serrano ocho.
[CUSTOMER][NEUTRAL] No, trash or.
[AGENT][NEUTRAL] I thought.
[CUSTOMER][NEUTRAL] I don't uh policy policy number and.
[AGENT][NEUTRAL] Now,
[AGENT][NEUTRAL] Yellow tengo.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] The amount
[AGENT][NEUTRAL] In my directionic or electronico?
[CUSTOMER][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Ecorreo.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] [PII], what did you say aroa you going to go.
[AGENT][NEUTRAL] SS.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Imedijoque quespados relamos abla fecha de cervicio.
[CUSTOMER][NEUTRAL] See, yeah, I, I can see we are unassarta.
[CUSTOMER][NEUTRAL] You know I don't say.
[CUSTOMER][POSITIVE] And now we got you with that.
[CUSTOMER][NEUTRAL] I get that.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So with me.
[CUSTOMER][NEUTRAL] OK. Um.
[CUSTOMER][NEUTRAL] A fet as a show.
[CUSTOMER][NEUTRAL] Uh, I I check check date is.
[AGENT][NEUTRAL] No, it says elia des Cheque. So fuel diaque um tubolairo diaitre de mayo es abus canoes, OK.
[CUSTOMER][NEUTRAL] I see, is it, uh.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Labi or nomalas carta de de nosotros.
[CUSTOMER][NEUTRAL] Manta duo loque Cartas.
[CUSTOMER][NEUTRAL] Uh con concero the
[CUSTOMER][POSITIVE] But I promise to be church in meales sent but promealemoquepa er you know so the significance.
[AGENT][NEUTRAL] See SSL build processclamorea colomandasa and caso is the univers Miami in remo alca the beneficios um.
[AGENT][NEUTRAL] Seroario necessitamos process sarreclamo ya um a nos respond in mandela loquepago primaria pagos and reclassoloquialto.
[CUSTOMER][NEUTRAL] Avilado el loqueo prima primari.
[AGENT][NEUTRAL] No, no, no mare clamac in lo que pase primariosealesaviamosayosque mhm.
[CUSTOMER][NEUTRAL] and to lear and tons.
[AGENT][NEUTRAL] See alami masque quilemanamosayosia unaia so ya residio sam recivido no no male mosques cannot responda porqueos and muchos.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Paes and to al alman class la sole cure so no beneficiclamolapolicuta says yes so it's pagoo.
[AGENT][NEUTRAL] As aurita, um, yamos pagadodos nil ochosinosquaarentedoesenta soleallequera beneios.
[CUSTOMER][NEUTRAL] OK. Yes, same meal, uh,
[CUSTOMER][NEUTRAL] And that same meal for in in in for.
[AGENT][NEUTRAL] Um, so outpatient, so some says milorel beneficio the outpatient Siyega inresado estano um, entoses Otro says mil bael beneficio the in hospital pero paraesta jia Paseque outpatient manaer asa says.
[CUSTOMER][NEUTRAL] Come to.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, it's my daughter yeah so.
[AGENT][NEUTRAL] No, no mass commodos milochociento.
[AGENT][NEUTRAL] Yes, Iano mhm.
[CUSTOMER][NEUTRAL] Yes, it's a nova.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So she she saidta same me.
[CUSTOMER][NEUTRAL] Yeah, OK, Silomitamenter.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Oh, OK, see, Alpagar reclamole mandamolo que sepago is algo ma.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, perfect. And don't say lara ta al queque depoque primero el primario.
[AGENT][NEUTRAL] See novia univers Miami travaja mosque and popaqueos respond mhm.
[CUSTOMER][NEUTRAL] OK, so it's, it's a car that don't say no.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Um children.
[CUSTOMER][NEUTRAL] OK, well, so to say, uh, yeah, Evarado.
[AGENT][NEUTRAL] Um, Seguro, Alabama.
[CUSTOMER][NEUTRAL] Uh yeah, uh, osea cerreaoeerro cannero yes sirrenolossemi.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] See and primero mhm.
[CUSTOMER][POSITIVE] I know, yeah, it's a yes.
[AGENT][NEUTRAL] OK, that's just being at American Public Lifemania bye.
[CUSTOMER][NEUTRAL] Right, right.