AccountId: 011433970860
ContactId: 14b52385-85ad-469c-adf0-3f62185070a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30260 ms
Total Talk Time (AGENT): 19360 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/14b52385-85ad-469c-adf0-3f62185070a6_20241230T14:33_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Morning, thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Yeah, sure, if you can hear me, I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.