AccountId: 011433970860
ContactId: 149d3261-4e35-40dc-9444-771f922accc5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15840 ms
Total Talk Time (AGENT): 2391 ms
Total Talk Time (CUSTOMER): 611 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/149d3261-4e35-40dc-9444-771f922accc5_20250411T12:09_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is. How may I help you?
[CUSTOMER][POSITIVE] Uh good morning