AccountId: 011433970860
ContactId: 144d9fd1-695c-41a1-9bff-7729b2f56207
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20110 ms
Total Talk Time (AGENT): 10041 ms
Total Talk Time (CUSTOMER): 7280 ms
Interruptions: 1
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/144d9fd1-695c-41a1-9bff-7729b2f56207_20250618T15:33_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling SPL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] This is.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEGATIVE] Disconnecting call due to no response.