AccountId: 011433970860
ContactId: 14391a58-163b-48a9-a8e2-d0fed83a382a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 648080 ms
Total Talk Time (AGENT): 304545 ms
Total Talk Time (CUSTOMER): 241882 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/14391a58-163b-48a9-a8e2-d0fed83a382a_20250513T21:13_UTC.wav
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[AGENT][NEUTRAL] Natal.
[CUSTOMER][NEUTRAL] He gonna singera no solita a lot so.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Solis coming about the if you know.
[CUSTOMER][NEUTRAL] Oh mira miramis poso ella aguado perestamos er teao.
[CUSTOMER][NEUTRAL] Yes, the and now is paraconotees they don't numeral esque porque namas para confirm my siesta seguado porque fuel sabbado consultant in questa I stay incrinos brendo it tookqueresa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] In the ma ma.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, see, Claro, see, see, I can see for [PII] sabaddo, so no [PII] get your confirming conno soista uh ellehiista active on no sentences the in the muse they don't need no polia.
[CUSTOMER][NEUTRAL] Fio esta.
[CUSTOMER][NEUTRAL] And permit.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] OK, can be, I don't understand no see for umbrella say what answer someone came.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mira numero de la polia queti ok then if those say do do cuatrodo cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, one moment.
[AGENT][NEUTRAL] May I telephone and casa.
[CUSTOMER][NEUTRAL] No I think go say say pain cuatro say no noventa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mm OK, yes, Eales um.
[AGENT][NEUTRAL] Neera um fescimento de lao.
[CUSTOMER][NEUTRAL] In Febrero ocho the middle is to say like the rose Truman 3 and mission tejasteochocincosos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Neo, OK, Silapolia activa neo momentos silo que paseassava vera la conotativa.
[CUSTOMER][NEUTRAL] And prejunta um
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] For example el pagos in cuenta dollar la consulta des walza I need whoaelanel creo patras on a masertoa.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um, and beneficiate the pagostura is sincuenta cuentreclamorebiformacre clamoclamore electronic.
[CUSTOMER][NEGATIVE] Oh yeah to the mom and dad on a format parao a reclamo on misposo I quesemandelos in cuenta is por quesilloacela clinica in toes no er a reboso de los in cuenta dollars.
[AGENT][POSITIVE] Mhm, correct.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Correctosilamente la clinica levamogenbierello la clinica but more so thee and cure clamos.
[CUSTOMER][NEUTRAL] Sierro seriallos in cuenta.
[AGENT][NEUTRAL] Correct, El beneficio de encuentaolares. Mhm.
[CUSTOMER][NEUTRAL] Kpago
[CUSTOMER][NEUTRAL] Uh, porque la clinica no no sincuenta can amass are print a dollar.
[CUSTOMER][NEUTRAL] It's the tambien medique nooseki milosis epago no 7 inco that is extra tamas injection quelecuier nose here on que so no Korean.
[CUSTOMER][NEUTRAL] Just my.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Correctloniquecure serial la visa questriano sincuenta.
[CUSTOMER][NEUTRAL] porque lao pasado Alonso sekis is is a curiacomosentodiordia oritayanos securena.
[AGENT][NEGATIVE] No, pot to euro socom [PII] deteano [PII] deano compania to tae lamente con contravajava.
[CUSTOMER][NEUTRAL] I can be I don't, can be muchcholatura.
[AGENT][NEUTRAL] That's yes.
[CUSTOMER][NEUTRAL] In cuanto places a lao puede consular poo masquelecura.
[AGENT][NEUTRAL] What.
[CUSTOMER][NEUTRAL] That consultant.
[AGENT][NEUTRAL] Govia for see.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And to them ciendao cao mi pooyao quira la lapovertura is the elladama they had a pagaro tiqueirao sale.
[AGENT][NEUTRAL] Tanque Jamaraenador e communicarsecona compa queos travajan queama benefits in a card.
[CUSTOMER][NEUTRAL] Ela canlaria forescrito.
[AGENT][NEUTRAL] For me they just communica in a car in a car intrusion is the comal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, hiendacaoqueracabiaco I to information estanquiando de cachequeorsemana.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] It's informacion the benefits in a card es una companyque like cara deloselo cambios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And to the sainna mas quatrovisosano innovacuri muntipo denalimuntipo de Rayosakkis no paratura paradi and paina.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Dentales unapolisa se parada esta no junta esta las dentalondopoliasm differente.
[AGENT][NEUTRAL] Ceal different the posa.
[CUSTOMER][NEUTRAL] Itaquiturata.
[AGENT][NEUTRAL] See Tunapolisa.
[CUSTOMER][NEUTRAL] But um lean porsepardo or junto portodo.
[AGENT][NEUTRAL] Come gamos de loque of pagos poligamos de la poliacommotan.
[CUSTOMER][NEUTRAL] You know the time thing every time, take a look at Kubing.
[AGENT][NEUTRAL] OK, then let me say one.
[AGENT][NEUTRAL] You have some familiar to me.
[AGENT][NEUTRAL] OK, OK, so estapolisajunapolisavasica, uh, la polia basica no cure, uh, loques irojn plantes, um, cureno quebasico queeria suschequeo relares um sus um radiografia devomas is limpiaarelares sus on cueroorciento.
[AGENT][NEUTRAL] The gravajola maquinata de la boca is a secuenta porciento.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Iloqueo estregenos or lasacion simple um seriogena porciento but no curimoserujias no curimo has the coronas ni mining the serviio major.
[CUSTOMER][NEUTRAL] And just the extra extra lore.
[AGENT][NEUTRAL] Elosa persi and alastraiones unastraion simple in cano de que justtawer to diente calogalarincas.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes, um, are you limited?
[AGENT][NEUTRAL] See in those para dental and see are unlimited sololivao momentos they limit the maximum for annual yes to nona guarantia pagosunareas in the covertura demon like what have you.
[AGENT][POSITIVE] OK, and beneficial is the.
[AGENT][NEUTRAL] No many people.
[CUSTOMER][NEUTRAL] Yes, I.
[AGENT][NEUTRAL] The scientos in cuenta ole cure.
[CUSTOMER][NEUTRAL] 12
[AGENT][NEGATIVE] Ceciento encuenta.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] For me and Roberta.
[AGENT][NEUTRAL] Coreto or persona orrano.
[CUSTOMER][NEUTRAL] When it no cure and the soundremiraoseki.
[AGENT][NEUTRAL] And in medical? No.
[CUSTOMER][NEUTRAL] But uh
[CUSTOMER][NEGATIVE] And no, so you tell papa Nicolado mama but I'm no.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, it's soloubreedo de la OmaeMa company totamente differentesta.
[CUSTOMER][NEUTRAL] Nitta polos and studios the colonoscopian colo colo cospiana so that.
[AGENT][NEUTRAL] La colonoopia amennosque incuentre polypos quetengan queretira era sirujia yeah isiu la parte de la irujia peros solamente una preva de prevencion no scuvierta.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When?
[CUSTOMER][NEUTRAL] That went when much gras for informacion.
[AGENT][NEUTRAL] Denapoga Gomas.
[CUSTOMER][POSITIVE] No, it's gracia.
[AGENT][NEUTRAL] But then a senorasalis futuropodea nostra pajina and I am a public puntocom registrse [PII] to cure la poli informacina rese ok.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] You are you.
[AGENT][POSITIVE] No, no, I think I want that.
[CUSTOMER][NEUTRAL] I really
[CUSTOMER][NEUTRAL] See one. Goodbye.