AccountId: 011433970860
ContactId: 1436a0aa-1392-4345-bdab-f667e7639b49
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 61900 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5030 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/1436a0aa-1392-4345-bdab-f667e7639b49_20250416T18:28_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] I don't.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] A