AccountId: 011433970860
ContactId: 14263b2c-d75f-412b-9d42-88e7a4851022
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 96010 ms
Total Talk Time (AGENT): 15789 ms
Total Talk Time (CUSTOMER): 78108 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/14263b2c-d75f-412b-9d42-88e7a4851022_20250324T20:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII] with Omega Institute um I can give you my.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] I don't know what information you're gonna need.
[AGENT][NEUTRAL] Is it for yourself?
[CUSTOMER][NEUTRAL] What I'm calling about is I mm it's a group I have a business um.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I, I just, I had the invoice and I went ahead and paid it um I went online and paid it, but I wanted to make sure because it looked like I'm trying to get back to where I was, it looks like let's see it's loading invoices.
[CUSTOMER][NEUTRAL] I wouldn't pay it and then I went back into check and it looks like a payment type EFT is scheduled on [PII]. Should I go in there and edit that?
[CUSTOMER][NEUTRAL] Not to take it out electronic funds.
[CUSTOMER][NEUTRAL] Or or that is the scheduled date they're gonna take it out because that's what I just did. I paid it by checking so I guess that's it they're gonna take it out on [PII].
[AGENT][NEUTRAL] But
[AGENT][POSITIVE] Yes, that's correct. Yep.
[CUSTOMER][NEUTRAL] OK, now that I'm now that I'm looking at it right? OK, alright.
[CUSTOMER][NEGATIVE] What a useless phone call that I just did.
[AGENT][NEUTRAL] Oh, is there anything else I can help with?
[CUSTOMER][NEUTRAL] Now, now that I'm uh.
[CUSTOMER][POSITIVE] No, no, not at all. I got it now. I'm sorry I'm, I'm, I'm hit with about 20 different things at one time, but now that I'm looking at it, it's good. No, we're all good.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, good deal. All right. Thanks, [PII]. Bye.
[CUSTOMER][POSITIVE] All right, thank you so much uh huh bye bye bye bye.