AccountId: 011433970860
ContactId: 14017dbc-8bc8-402a-89e0-28801b53c91a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14550 ms
Total Talk Time (AGENT): 4951 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/14017dbc-8bc8-402a-89e0-28801b53c91a_20250617T21:55_UTC.wav
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[AGENT][NEUTRAL] Calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello? Can you hear me?