AccountId: 011433970860
ContactId: 13f7cf2d-9468-44c8-8595-a5f602f582b0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2259 ms
Total Talk Time (AGENT): 2259 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/13f7cf2d-9468-44c8-8595-a5f602f582b0_20250213T18:36_UTC.wav
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[AGENT][NEUTRAL] For calling APL. This is [PII]. How may I help you?