AccountId: 011433970860
ContactId: 13f0744a-7515-45f7-95ad-a729f71a7d74
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1514349 ms
Total Talk Time (AGENT): 413712 ms
Total Talk Time (CUSTOMER): 357732 ms
Interruptions: 3
Overall Sentiment: AGENT=0.1, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/13f0744a-7515-45f7-95ad-a729f71a7d74_20250220T15:17_UTC.wav
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[AGENT][NEUTRAL] Butno Dia graciapelelela or conquientston.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I'm gonna.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] It's the.
[CUSTOMER][NEUTRAL] It's a documentary a this.
[CUSTOMER][NEUTRAL] But I intervention with the the the the loss the ocea de seguro, no.
[CUSTOMER][NEUTRAL] Yeah, I, I.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm, OK, can I say the document of necessita.
[CUSTOMER][NEUTRAL] He
[CUSTOMER][NEUTRAL] I'll pay you.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] que que class documentcuo que esitando.
[CUSTOMER][NEUTRAL] Well she's the one.
[CUSTOMER][NEUTRAL] But the seguro no, the thing is, so this is no no cobra then.
[CUSTOMER][NEGATIVE] You, you clever fucking.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] It is aque paralavi.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] OK, no, so no nomo de la vi, the name of polias devi, um, polo chiqueraveen, uh, or que compania, um, travajaador in the pooan at TNN number of the polia no sotro.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] The poliacono Soros.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Well no, no, no, that that can you story alto sando but informal can know for un companeroellemanda.
[CUSTOMER][NEUTRAL] Come here. I'll go away.
[CUSTOMER][POSITIVE] It's a it's it's because it's time I think that it's start up early.
[AGENT][NEUTRAL] Mm no nogen cargamo de loqueo politapolia division tenemos poli as the dental medica secondaria tenemosest the the cancer tenemos de de sabillia not tenemos division um it it is a good you know mhm.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] You got
[CUSTOMER][NEUTRAL] Vile.
[CUSTOMER][NEUTRAL] the numeral noise is the numeral don't they don't the is the.
[CUSTOMER][NEUTRAL] good no.
[AGENT][NEUTRAL] No barrio Seburo pero division, um, senor Pedreaatinaguni foracion deno sotro numero the group on numero the polia I goo pueda bus car I canine who polisa division.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, yeah, also um um bro.
[CUSTOMER][NEUTRAL] And don't say you're gonna say you must be the one can make you the.
[CUSTOMER][NEUTRAL] What was the
[AGENT][NEUTRAL] OK, see, cane bamoha informacion polo numer the group mohaar uniformac patra system.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, yeah, yeah, give me this or you can go to or.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] the social.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Innumer socio socia moment.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, while it has a numeral.
[CUSTOMER][NEUTRAL] Quarantine maybe.
[CUSTOMER][NEUTRAL] VPC
[CUSTOMER][NEUTRAL] This is it.
[AGENT][NEUTRAL] The timo digito.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] 96. OK.
[AGENT][NEUTRAL] Men telephone and calama connect us.
[CUSTOMER][NEUTRAL] You mean Lumio.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Trecientocinco recite.
[AGENT][POSITIVE] Mm gracias [PII] in me car to et simiano directionicore electronico.
[CUSTOMER][NEUTRAL] Yeah there's a [PII].
[AGENT][NEUTRAL] OK, yeah, you call electronico.
[CUSTOMER][NEUTRAL] go.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The Victor Cabreraves in cuentaochoes arobato.
[AGENT][NEUTRAL] OK, gracia correore so direction posts.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK, keep going and tell it or no.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] Take long.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I care.
[CUSTOMER][NEUTRAL] Yeah, wait the rule.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] I do.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You said quitoincosincuenta.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Those is your is the thing.
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] Cilacucho gracia.
[AGENT][NEUTRAL] OK. Um,
[CUSTOMER][NEUTRAL] Yeah, so he just uh Miami Glory that uh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] Are you in the.
[AGENT][NEUTRAL] OK, [PII], um, a caveo no tenemouseguo secondario supplementario yes toes me no noes paravioan, um, surro.
[CUSTOMER][NEUTRAL] Well, it's like.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh. I know.
[AGENT][NEUTRAL] Like this this aque aexion Osviuero pero esto in.
[CUSTOMER][NEUTRAL] No, no la la vista.
[AGENT][NEUTRAL] So es de la vista sees no curevi esto estapolisao cure is conno soros, um, estapolisa solamenter regular medico medicosa caso fermeda scientema solo currimos per curmovi.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Right, right.
[CUSTOMER][NEUTRAL] And then you you
[CUSTOMER][NEUTRAL] You, you think with the, uh, uh, I, I met I met.
[AGENT][NEUTRAL] I'm, I'm, see, ahmed, uh-huh, see.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] You can you you you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Per bla yeah go to document.
[AGENT][NEUTRAL] Buenoses or la vicion no sores no curimovic and tosses no seria cubiobajostapolia not to moscasotticommosit cataratasipoa rason Latin and casa er and to sit and fermedano lojariamos.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] This is your.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] CC.
[AGENT][NEUTRAL] OK, OK, don't delegaselasirujvase no doctor or era facilida de sirujloquitan.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, miso and says themelo beneficios parairujia uh yes so es un irrujia pulcarata's ok because fermeda yet to no guarant de pagosuna verificasion the covertua um el beneficiocati conestapolisa estesietemilorano.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] toes parajuel dedusive copao seguro de supprimero de su seguro primariocaser ahmed so la cantida de dedule copaseguocaine con ame no sotroubrimohata mil yes parajudar and unassijia casia medica.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, for inferida or for accident, OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And say.
[CUSTOMER][NEUTRAL] and it's a document.
[AGENT][NEUTRAL] OK, and the score electronico de cambia correore as direction.
[CUSTOMER][NEGATIVE] And no.
[AGENT][NEUTRAL] See, the bio regula serjeta as as.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] electronic.
[AGENT][NEUTRAL] I see soloman electronic esto momentos simpe moment la linea puedo um mandalelaques electronic, OK.
[CUSTOMER][NEUTRAL] Yeah, and it's the it's the urocua and caso the intervention uh larata.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No podemo guaranticapagos telefono astarevamos er re clamo uh pero the city and beneficiio para irujia commolegenteriormente C unasia queercamentaria mhm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] me.
[AGENT][NEUTRAL] Core 10 and uh on the lebangalajia itiapela dotarjeta estamourosaario is supre Mariacaseria ella de ahmed um me pero moment la linealecorreelectron con la cota ok momentitoloboa moment.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] And and and.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][POSITIVE] [PII] in your coverage.
[AGENT][NEUTRAL] Um, here she got her electronica CVO and electronico or logo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Securing exactly.
[AGENT][NEUTRAL] Mhm. Correct, sir.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] you know, that is no.
[AGENT][NEUTRAL] No, you don't. OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The Tomas. OK, one moment.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII]. OK, moment.
[CUSTOMER][NEUTRAL] And that again
[AGENT][NEUTRAL] Mm, see the muse on it over alio demi demi mapaya.
[AGENT][NEUTRAL] In medijoer electronica [PII].
[CUSTOMER][NEUTRAL] No, no, this [PII]
[AGENT][NEUTRAL] Uh-huh. EA or FA?
[CUSTOMER][NEUTRAL] I go
[CUSTOMER][NEUTRAL] S
[AGENT][NEUTRAL] They said there's someone.
[CUSTOMER][NEUTRAL] There you go.
[AGENT][NEUTRAL] And so there's someone.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] CCC.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The I mean pickingita.
[AGENT][NEUTRAL] OK, um, the hemeladigo trabese cure electronico paramelotereo. So seria su yeah, OK, [PII].
[CUSTOMER][NEUTRAL] And I see that.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, so see I is on the, um, themelobo RMB solo no momento.
[CUSTOMER][NEUTRAL] Either the the at the end.
[AGENT][NEUTRAL] Theuer.
[CUSTOMER][POSITIVE] They were secured.
[AGENT][NEUTRAL] 00 no, so trymaqui de sietela manana asa de la alde or decentro.
[CUSTOMER][NEUTRAL] Oh yeah, I guess the studying them.
[AGENT][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] mess.
[AGENT][NEUTRAL] OK, buno see see, um, sil bequenolo rescio ante de la seora del centro solo ja jame de regresso panoso verbeloviar OK.
[CUSTOMER][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] Yeah, that, yeah, yeah.
[AGENT][POSITIVE] Bunta.
[CUSTOMER][POSITIVE] They very well and I will thetaba in the prem the.
[CUSTOMER][NEUTRAL] When you when the megastore.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See correct cuanto levasalir uh lasirujia ecuanto mangalial dedusibuaimaso meno sevauni the loquenosotropo demo it ok.
[CUSTOMER][NEUTRAL] Thank you until the uh until they sell you hear you in and get the quantum mega.
[AGENT][NEUTRAL] I see, yes.
[CUSTOMER][NEUTRAL] Yeah, yeah, it's heavy.
[AGENT][NEUTRAL] That's yes, mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah, come see OK.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Ah yeah, we've been here, we are not therea so [PII].
[AGENT][NEUTRAL] Mm then uh.
[AGENT][NEUTRAL] [PII], OK.
[CUSTOMER][NEUTRAL] And one of the voice of and [PII].
[AGENT][NEUTRAL] You want graciapogo.
[CUSTOMER][NEUTRAL] Hello.