AccountId: 011433970860
ContactId: 13c9dd79-08ee-4dd0-a65b-14d9285680a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40040 ms
Total Talk Time (AGENT): 23371 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/13c9dd79-08ee-4dd0-a65b-14d9285680a3_20250407T18:19_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling PL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.