AccountId: 011433970860
ContactId: 13ac02cb-66bd-46d4-bb71-d8a8ec36e7dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30540 ms
Total Talk Time (AGENT): 15251 ms
Total Talk Time (CUSTOMER): 11890 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/13ac02cb-66bd-46d4-bb71-d8a8ec36e7dd_20250611T16:06_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, good afternoon. I just wanted to verify y'all's fax number of trying to get a dental claim to you all.
[AGENT][NEUTRAL] Uh, fax number, OK, our fax number is [PII].
[CUSTOMER][NEUTRAL] For patients.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] OK, that's what we have. Thank you so much for your help.
[AGENT][POSITIVE] OK, thanks for calling APL. Have a great day.
[CUSTOMER][POSITIVE] Thank you you as well.
[AGENT][NEUTRAL] Bye.