AccountId: 011433970860
ContactId: 137e6489-df69-46e1-8c60-85ff1307d102
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10899 ms
Total Talk Time (AGENT): 4179 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/137e6489-df69-46e1-8c60-85ff1307d102_20250103T18:15_UTC.wav
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[AGENT][NEUTRAL] Hi, thanks for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.