AccountId: 011433970860
ContactId: 135739a4-cb45-449b-883a-91b8ed256843
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9079 ms
Total Talk Time (AGENT): 5139 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/135739a4-cb45-449b-883a-91b8ed256843_20250424T15:20_UTC.wav
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[AGENT][NEUTRAL] And thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello, is there anyone there?