AccountId: 011433970860
ContactId: 13510c06-5ddf-4288-a7c2-d74603baa4b3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24270 ms
Total Talk Time (AGENT): 8780 ms
Total Talk Time (CUSTOMER): 7830 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/13510c06-5ddf-4288-a7c2-d74603baa4b3_20250313T20:48_UTC.wav
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[CUSTOMER][NEUTRAL] Hi hello?
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Uh, hi [PII], this is [PII] here calling from Market dental provider's office. I need to verify the patient's eligibility and benefit details.
[AGENT][POSITIVE] OK, I can help you with that. May I have a callback number for you?