AccountId: 011433970860
ContactId: 12d23fac-2c05-4f43-98f7-469d6968401b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20120 ms
Total Talk Time (AGENT): 8648 ms
Total Talk Time (CUSTOMER): 8419 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/12d23fac-2c05-4f43-98f7-469d6968401b_20250324T14:39_UTC.wav
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[AGENT][NEUTRAL] uh.
[CUSTOMER][NEUTRAL] That's it.
[AGENT][NEUTRAL] Service department. How may I help you?
[CUSTOMER][NEUTRAL] Yes, uh, are you with colonial life and accident?
[AGENT][NEUTRAL] No, ma'am. We don't have any affiliation with Colonial Life.
[CUSTOMER][POSITIVE] Oh, I'm sorry. Thank you.
[AGENT][POSITIVE] You're welcome. Have a good day and thanks for calling APO.
[CUSTOMER][NEUTRAL] Bye. You too.