AccountId: 011433970860
ContactId: 127c036f-be0d-4a39-8d26-fc95eeb3cb1a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5510 ms
Total Talk Time (AGENT): 3580 ms
Total Talk Time (CUSTOMER): 280 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/127c036f-be0d-4a39-8d26-fc95eeb3cb1a_20250528T21:36_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Thank you for calling. This is [PII].
[AGENT][POSITIVE] No problem.