AccountId: 011433970860
ContactId: 121f377f-cbc5-4cb2-af29-ee379a112064
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14619 ms
Total Talk Time (AGENT): 5409 ms
Total Talk Time (CUSTOMER): 648 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/121f377f-cbc5-4cb2-af29-ee379a112064_20250326T20:44_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello is there
[CUSTOMER][NEUTRAL] Yeah, hi
[AGENT][NEUTRAL] And.