AccountId: 011433970860
ContactId: 120e9157-a0be-442e-b3b2-21a767096a67
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 297380 ms
Total Talk Time (AGENT): 94650 ms
Total Talk Time (CUSTOMER): 84603 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/120e9157-a0be-442e-b3b2-21a767096a67_20250106T16:50_UTC.wav
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[AGENT][NEUTRAL] graciapoyapelelela contengusto.
[CUSTOMER][NEUTRAL] Min Nobread rea the air porto Carrero er numerrotro the the group levica corporation.
[CUSTOMER][NEUTRAL] Uh, I sip the information the mupi ID.
[AGENT][NEUTRAL] OK, casic casino cucho and copeido.
[CUSTOMER][NEUTRAL] Get
[CUSTOMER][NEUTRAL] E Porto Carrero Pedro Oreo searerereo Porto Carrero.
[AGENT][NEUTRAL] OK, may I help you there.
[CUSTOMER][NEUTRAL] See igrega at the area.
[AGENT][NEUTRAL] OK, graciacuentros informac number of telephone and casa.
[CUSTOMER][NEUTRAL] See, we el el reform says cinco quatro tres no la.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, I can see, no problem. I get out here.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Sabei ella junto seo.
[CUSTOMER][NEUTRAL] Car.
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] He ver cars as semiento direction re electronico.
[CUSTOMER][NEUTRAL] Cerrodos Cerrodos doses tempo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Minto [PII] NA.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] An email. Mhm. OK.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Yeah I'm
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, jales informacion consun nombre and bassadoser no novedota polisacommosmapleador laquevaca on ja.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, khale then telephone mayjo.
[CUSTOMER][NEUTRAL] repeat on Elevenka [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Yeah OK.
[AGENT][NEUTRAL] Mhm. No.
[AGENT][NEUTRAL] I see no matter by living.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm. No, no. Tenemojoro, um.
[AGENT][NEUTRAL] No tenemotro numer the group of elvenca el unicocatenemosel unosiete te te loan um jaostacon nootros this it's a group nostaconos.
[CUSTOMER][NEUTRAL] OK, they have a you are is a gente, OK.
[CUSTOMER][NEUTRAL] Grace gente.
[AGENT][POSITIVE] It's correct.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK then uh no I I wanna.
[CUSTOMER][NEUTRAL] That
[AGENT][POSITIVE] Yeah definitely