AccountId: 011433970860
ContactId: 11d438b7-9a7f-42f7-9dd6-0ac20f7f94ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 323510 ms
Total Talk Time (AGENT): 156871 ms
Total Talk Time (CUSTOMER): 133322 ms
Interruptions: 2
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/11d438b7-9a7f-42f7-9dd6-0ac20f7f94ba_20250317T13:19_UTC.wav
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[AGENT][NEGATIVE] We have one of the uh rape.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] I'm gonna start here.
[CUSTOMER][NEGATIVE] May I get to just know the entire website email you said please contact customer service. No user was found with that information.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. And the
[CUSTOMER][NEUTRAL] Yongo me pay me [PII].
[AGENT][NEUTRAL] We still on a contentmenting website.
[CUSTOMER][NEUTRAL] No, no, it was a new user.
[AGENT][NEUTRAL] And him.
[AGENT][NEUTRAL] Uh, with no local research is still.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Uh policy associate, OK, you know, no mandala that he can.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] My sister.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEGATIVE] Get off.
[CUSTOMER][NEUTRAL] A
[AGENT][POSITIVE] OK, I arose yes that's perfect.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Rosso de telephone.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See fenasimino [PII] esenta Ila dere know indirees sentido northwest in [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah [PII] just say say say [PII].
[AGENT][NEUTRAL] correocilia.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] atmos un AOL and then system.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And Amazon electronic on [PII], AOL.
[CUSTOMER][NEUTRAL] Uh, [PII] [PII]. I say me see.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] So I
[AGENT][NEUTRAL] Seema.
[CUSTOMER][NEGATIVE] I'm already killing.
[AGENT][NEUTRAL] So you used a una cuent system mahino gets the.
[AGENT][NEUTRAL] no no.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Pero, OK, uh, you look at queer, er, like foracion poqueno Maegan gonnatajetainada.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ok, it's a.
[CUSTOMER][NEUTRAL] It a gap insurance. No, what a confusion.
[AGENT][NEUTRAL] Loguine and conapele esto momento is unapolisa barra accident.
[CUSTOMER][NEUTRAL] Uh, sicko faya to seque now sip that I keep que mase.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Claro teleocorreodo no so so username [PII] conso username puede que quelemande gun link paraque pueda.
[AGENT][NEUTRAL] Uh, the, the set of reset and contrasting.
[CUSTOMER][NEUTRAL] A user name for.
[AGENT][NEUTRAL] The username is [PII].
[CUSTOMER][NEUTRAL] [PII] a user to [PII] go ahead on password.
[AGENT][NEUTRAL] So
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Oh no no no whole new user.
[CUSTOMER][NEUTRAL] We see no see.
[AGENT][NEUTRAL] No, they take, they take, uh, don't they say log in.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] A log in a on a on a on the uh reset password.
[AGENT][NEUTRAL] Oh forget password and I say this.
[AGENT][NEUTRAL] In to I used to put a click [PII] and the [PII] username was as a username.
[AGENT][NEUTRAL] [PII] don't take it so uh a link but I can put aside a reset the password just.
[CUSTOMER][NEUTRAL] OK, ya ita [PII].
[AGENT][NEUTRAL] Uh, no, [PII] the gap [PII] the gap come up as the leo.
[CUSTOMER][NEUTRAL] And grab your
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Whoa el primero de olos me as el primero de loss.
[CUSTOMER][NEUTRAL] Uh, tell, OK, tell me poo.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No, no, man, no mana mucha gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] It was main thing you ask.