AccountId: 011433970860
ContactId: 11d20625-a4de-480e-a38d-98c857bf1e9f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17569 ms
Total Talk Time (AGENT): 10247 ms
Total Talk Time (CUSTOMER): 570 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/11d20625-a4de-480e-a38d-98c857bf1e9f_20250416T12:26_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi, if there's anyone there who can hear me, please speak up. Hello?
[CUSTOMER][NEUTRAL] Oh