AccountId: 011433970860
ContactId: 114a1e06-55db-419f-a697-6b84baa80f8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8649 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 909 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/114a1e06-55db-419f-a697-6b84baa80f8d_20250521T13:12_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?