AccountId: 011433970860
ContactId: 11419559-9051-42cb-8f57-2418d07bd46c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22680 ms
Total Talk Time (AGENT): 2639 ms
Total Talk Time (CUSTOMER): 15350 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/11419559-9051-42cb-8f57-2418d07bd46c_20250512T20:26_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, so I have a question. Um, we previously had a plan for my son through your, um,
[CUSTOMER][POSITIVE] I'm so sorry, from your
[CUSTOMER][NEUTRAL] From your company.