AccountId: 011433970860
ContactId: 111b1995-17a8-4bc4-9c70-abb67183a0f9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9319 ms
Total Talk Time (AGENT): 3840 ms
Total Talk Time (CUSTOMER): 7411 ms
Interruptions: 1
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/111b1995-17a8-4bc4-9c70-abb67183a0f9_20250519T18:53_UTC.wav
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[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] OK, hold on, this is the lady.
[CUSTOMER][NEUTRAL] Yes, the lady you're talking to is on this one. This call dropped. If you'll hang up.
[AGENT][NEUTRAL] I.