AccountId: 011433970860
ContactId: 10dc3ba5-4b1c-4ae8-9d2e-5986085512af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 184619 ms
Total Talk Time (AGENT): 61573 ms
Total Talk Time (CUSTOMER): 83072 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/10dc3ba5-4b1c-4ae8-9d2e-5986085512af_20250127T17:19_UTC.wav
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[AGENT][NEUTRAL] Gracious in my American public life me no Monika.
[CUSTOMER][NEUTRAL] Hello? when.
[AGENT][NEUTRAL] Let's see when I ask you that.
[CUSTOMER][NEUTRAL] This school
[AGENT][NEUTRAL] It
[CUSTOMER][NEUTRAL] Er, de la gencia surge queria versillo podia canla este halseroo.
[AGENT][NEUTRAL] Oh, OK, um, no, so no cancellamos polias perro dejerevisa supine polia conostela de apele.
[CUSTOMER][NEUTRAL] In a carne.
[AGENT][NEUTRAL] Um, estayamando American public life Diseur nootros.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Eero de questa la tareaego deurin.
[AGENT][NEUTRAL] No second is.
[CUSTOMER][POSITIVE] Beneficial
[AGENT][NEUTRAL] Oh that that the communica.
[CUSTOMER][NEUTRAL] Multiple.
[CUSTOMER][NEUTRAL] Medical
[AGENT][NEUTRAL] Dinonajeta de Ape ele American Public Life.
[CUSTOMER][NEUTRAL] This uh
[AGENT][NEUTRAL] The basic apeleletras grandes and la la tarjeta.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Sinnola bus so.
[CUSTOMER][NEUTRAL] Ah, see this conciseguro Socilaver see the siestami nombre porques to yamando de la jeticaque meego yes yamando is the.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] It's a beneficial in a car.
[AGENT][NEUTRAL] OK, Estra compania your telephone of the yosierra eososican and polisas um no sotros nosemoseso mhm see baser.
[CUSTOMER][NEUTRAL] Be.
[CUSTOMER][NEUTRAL] I think I was
[CUSTOMER][NEUTRAL] Uh-huh, but via para paraymar to.
[AGENT][NEUTRAL] CS Unochosientos.
[CUSTOMER][NEUTRAL] Uh, yeah, 4 hours.
[AGENT][NEUTRAL] Quatro
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] another right?
[CUSTOMER][NEGATIVE] But yeah. No, not.
[AGENT][NEUTRAL] Uh, the Unochocientos, uh-huh.
[CUSTOMER][NEUTRAL] I just.
[AGENT][NEUTRAL] Quattro nieiete.
[CUSTOMER][NEUTRAL] Watermelon.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Cuatro Ochocinco says is querela ecto conalian Carlo espanol conesacompania.
[CUSTOMER][POSITIVE] Perfecto Muchisima gracia.
[AGENT][NEUTRAL] OK, one momentoana.
[CUSTOMER][POSITIVE] OK, thank you.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol pres.
[CUSTOMER][NEUTRAL] Suya er gravada parain control the cali.