AccountId: 011433970860
ContactId: 10cbd025-5566-48aa-ac69-3d47e0deac29
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 92260 ms
Total Talk Time (AGENT): 6099 ms
Total Talk Time (CUSTOMER): 5819 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/10cbd025-5566-48aa-ac69-3d47e0deac29_20250425T20:27_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, good afternoon. Can I do like someone who speaks Spanish?
[AGENT][NEUTRAL] Uh, hold one moment, please.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Transferring.