AccountId: 011433970860
ContactId: 10c14aa7-dfb1-475d-81e3-205e3b20011f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 603500 ms
Total Talk Time (AGENT): 209211 ms
Total Talk Time (CUSTOMER): 201872 ms
Interruptions: 2
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/10c14aa7-dfb1-475d-81e3-205e3b20011f_20250616T12:55_UTC.wav
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[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] No.
[CUSTOMER][MIXED] Buenos er me pua but no.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bueno hospital.
[AGENT][NEUTRAL] And then, OK, no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Also no police are gonna.
[CUSTOMER][NEUTRAL] I know a numerro no, a numerro.
[CUSTOMER][NEUTRAL] Yeah I know man.
[CUSTOMER][NEUTRAL] A group of be uno unosincuentos.
[CUSTOMER][NEUTRAL] a numeral er uno te.
[CUSTOMER][NEUTRAL] Just a moment.
[CUSTOMER][NEUTRAL] Or how
[CUSTOMER][NEUTRAL] And numerals 0.
[CUSTOMER][NEUTRAL] Uno.
[CUSTOMER][NEGATIVE] Do no.
[CUSTOMER][NEUTRAL] Cinco Ocho.
[CUSTOMER][NEUTRAL] 0.
[CUSTOMER][NEUTRAL] [PII], L C E.
[AGENT][NEUTRAL] 744.
[CUSTOMER][NEUTRAL] D
[AGENT][NEUTRAL] [PII] Gonzalezomento.
[CUSTOMER][NEUTRAL] Uh, I was told yes he say the mi noescientosa.
[CUSTOMER][NEGATIVE] My telephone [PII] no.
[CUSTOMER][NEUTRAL] I like reta cinco renta de noque trend I say 3 apartamentosero trecientoguarintado.
[AGENT][POSITIVE] correct.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] When [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] On your correct.
[CUSTOMER][NEUTRAL] Eecadiana.
[AGENT][NEUTRAL] Mhm. I'mma have a system.
[CUSTOMER][NEGATIVE] This puerto is a clam.
[AGENT][NEUTRAL] See an effect of verific are not the system of the heartless nopele.
[AGENT][NEUTRAL] Kenos and being at the clavisfilopo tab.
[CUSTOMER][NEGATIVE] Ah, OK. You me here don't care it's no point in yara tell and to utter me toria as the clamo I.
[AGENT][NEUTRAL] OK, and does this I use I use no lemon.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] No, no, yoya meallopital parasad de queera is sepago porque cordavayo mediqueema you can go to seguroque AIPo medi medicine quela quetenia yamara segura.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Podemos.
[CUSTOMER][MIXED] OK, and don't say better but I still like quea e and reclamo I.
[AGENT][NEUTRAL] He
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Me witheriagamale the best possibly mandame Otatajediauro porquetatajedia is the uro epiejata rota.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, chiomano.
[AGENT][NEUTRAL] Solament coroner is [PII] retreuquatrodos correct.
[CUSTOMER][NEUTRAL] Pen.
[AGENT][POSITIVE] Perfecto unitarele electronico a Gonzalez aroba fer reflori punto or er Jesu correelectronico porque puenada.
[CUSTOMER][NEUTRAL] No, I that.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEUTRAL] Hi [PII].
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] Hi [PII] is [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] mandalato.
[AGENT][POSITIVE] Excellent to see mosamosa.
[AGENT][NEUTRAL] It's the status.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, but then I never evo corre electronic ah they are.
[CUSTOMER][NEUTRAL] A [PII] A N A R.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] D as in [PII].
[AGENT][NEUTRAL] Yes, you know, it's a center.
[CUSTOMER][NEUTRAL] PD in center.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Pita.
[AGENT][NEUTRAL] She come. This is the remote.
[AGENT][NEUTRAL] Beetle.
[CUSTOMER][NEUTRAL] No sepoque cono you make confundallo no say poquese corredo no deo.
[AGENT][NEUTRAL] O
[AGENT][NEUTRAL] I I.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] That effective when
[CUSTOMER][NEUTRAL] Well Ikiyo orqueuso but you know, and no no moment to.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lao, um, mm let me to a moment tiamma is corre.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So much jello de la re uh virtual and then through the uno those mutos.
[AGENT][NEUTRAL] Um, it will form a terminal rea.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] This way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, solamento and just say oymarlo pita.
[AGENT][NEUTRAL] See correctungaing gonna uses no lao singing on promosravia mosa beneficis the guarddala police.
[CUSTOMER][NEGATIVE] You know, suffocate
[CUSTOMER][NEUTRAL] OK, no yeah no you is sore clamoa de pao.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Nopogaciendosa yada loquecuta it ya I pick me too.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When gracia when the uh the pela molestia.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Gracia.