AccountId: 011433970860
ContactId: 10ab5279-6f77-4e96-b25d-d4769abc23c5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 508170 ms
Total Talk Time (AGENT): 221488 ms
Total Talk Time (CUSTOMER): 190324 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/10ab5279-6f77-4e96-b25d-d4769abc23c5_20250509T12:47_UTC.wav
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[AGENT][NEUTRAL] With one of the.
[CUSTOMER][NEUTRAL] Uh, well, yeah, so you.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] People.
[AGENT][NEUTRAL] Er sermons assist moment mean.
[CUSTOMER][NEUTRAL] But yeah, I guess.
[CUSTOMER][NEUTRAL] But you you treasonjouro you like.
[AGENT][NEUTRAL] Mhm
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[AGENT][NEUTRAL] Mhm.
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[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] He was.
[CUSTOMER][NEUTRAL] OK, yeah, I'm sure.
[CUSTOMER][NEUTRAL] to me is power.
[AGENT][NEUTRAL] In the end, but I'm contrasting.
[CUSTOMER][NEUTRAL] The the pot.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Eros in cuento.
[CUSTOMER][NEUTRAL] Put you in sort of what
[AGENT][NEUTRAL] 44.
[AGENT][NEUTRAL] So number is.
[CUSTOMER][NEUTRAL] Vent Roman
[AGENT][NEUTRAL] Yeah.
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[AGENT][NEUTRAL] El possessor Roman.
[CUSTOMER][NEUTRAL] 33.
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[CUSTOMER][NEUTRAL] Presento cinco reocinco retre when the waters.
[AGENT][NEUTRAL] In ultimasitaero so electronico aista cuenta cues.
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[AGENT][NEUTRAL] Uh, no, the Amazon iCloud.
[CUSTOMER][POSITIVE] I like that's what I mean I think I know color.
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[CUSTOMER][NEGATIVE] And it's a sometimes so no.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh I go uh Julian Romans and Io aroo.
[AGENT][NEUTRAL] Mucha graciaullo lamoer puede is for clamoonapelere derebolos gasso.
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[AGENT][NEUTRAL] Ecommododos neitamos lacksplication the beneficials the susseguro principal.
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[CUSTOMER][NEUTRAL] Is it big and I I wanna be no don't that he is a go out I go out.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It'll be done.
[AGENT][NEUTRAL] See lo que recio de pa sine argoes a document esic processclamoorman.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] And I kept contact one of.
[CUSTOMER][NEUTRAL] And they get.
[AGENT][NEUTRAL] Joselemanozumote Jamarlosipum detais deta condio the diagnosticos eo.
[CUSTOMER][NEUTRAL] You will look that as long as I have the of Miami you and I that be.
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[AGENT][POSITIVE] Perfecto segu principal you see the ski and likeslica the beneficio the is to say so el America.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It so if I can see a bit.
[AGENT][NEUTRAL] Loue consist asequanto er makes in Roman.
[CUSTOMER][NEUTRAL] The only
[CUSTOMER][NEUTRAL] I said oh I said here for you.
[AGENT][NEUTRAL] Oh, OK, basically, yeah, you're not looking at this one,
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] See looseguros and lore documentolos and a processor to information in the blamosusse principal.
[AGENT][NEUTRAL] That is pre.
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[AGENT][NEUTRAL] EU set them in a laconico denossementos you know ambosocumentos.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] LPO.
[AGENT][NEUTRAL] Oo.
[CUSTOMER][NEUTRAL] And so then I have loose.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] OK, the way I'm OK.
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[CUSTOMER][NEUTRAL] OK.
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[CUSTOMER][NEUTRAL] And I'm all can go in there.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I actually.
[CUSTOMER][NEUTRAL] Alright
[AGENT][NEUTRAL] S.
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[CUSTOMER][NEUTRAL] This is one I'm back.
[CUSTOMER][NEUTRAL] I don't know I wanna say.
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[CUSTOMER][NEUTRAL] Is it to hold.
[CUSTOMER][NEUTRAL] And then when I get on.