AccountId: 011433970860
ContactId: 107dc932-b49b-4ede-8a7a-aaff4a957397
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 121860 ms
Total Talk Time (AGENT): 34728 ms
Total Talk Time (CUSTOMER): 52454 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.6, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/107dc932-b49b-4ede-8a7a-aaff4a957397_20250331T16:07_UTC.wav
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[AGENT][NEUTRAL] That's just been at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Um, when I start the, uh, made a memewaki unabelque merique can go I go I goque but I got.
[AGENT][NEUTRAL] OK, and you.
[CUSTOMER][NEUTRAL] OK, no
[CUSTOMER][NEUTRAL] Comma?
[AGENT][NEUTRAL] Quala.
[CUSTOMER][NEUTRAL] I'm down I got at the moment.
[CUSTOMER][NEGATIVE] Perros.
[CUSTOMER][NEGATIVE] Pincouno nontogena.
[AGENT][NEUTRAL] Is a nombrena sciento.
[CUSTOMER][NEUTRAL] Rosa Rivero.
[CUSTOMER][NEUTRAL] Cero D as inue this the same Iona.
[AGENT][NEUTRAL] Graciatipo the Rexionic or electronico.
[CUSTOMER][NEUTRAL] Doce Nue Doce 323 of Hialeah.
[CUSTOMER][NEUTRAL] In electronico and menocullaido Rosa Riveros in [PII] roa yahoo punto.
[AGENT][NEUTRAL] Gracias Irijoque queres alcoque pas.
[CUSTOMER][NEUTRAL] Uh-huh. Coretto.
[AGENT][NEUTRAL] See, um, I will o no nosaarian unpasreamente sutravajolequita el dinero de scuenta desucheque parapaga porsu seguo pero no nosevenada.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, mucha gracia.
[AGENT][NEUTRAL] Even now I.
[CUSTOMER][NEUTRAL] No, no, I know.
[AGENT][NEGATIVE] When my American public life. Padia bye.
[CUSTOMER][NEUTRAL] What you want bye.