AccountId: 011433970860
ContactId: 1049c786-b2c8-41a3-a2b3-b2d19a3cbdb6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 173800 ms
Total Talk Time (AGENT): 71790 ms
Total Talk Time (CUSTOMER): 103511 ms
Interruptions: 5
Overall Sentiment: AGENT=0.3, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/1049c786-b2c8-41a3-a2b3-b2d19a3cbdb6_20250321T12:59_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We're one of the years.
[CUSTOMER][POSITIVE] See buenos a domino bre Carellia.
[CUSTOMER][NEUTRAL] Comoan.
[AGENT][NEUTRAL] One of the beer.
[CUSTOMER][NEUTRAL] To be in gracia.
[CUSTOMER][NEUTRAL] Oh and he to you on the book then go passciente.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I necesitosote.
[AGENT][NEUTRAL] To.
[CUSTOMER][NEUTRAL] Cerrodos.
[CUSTOMER][NEUTRAL] Cinco zero quadro nuedo cinco.
[AGENT][POSITIVE] Perfecto. Here and the continuum put performed in the no telephone laymancasuque is connected.
[CUSTOMER][NEUTRAL] Did Irosino?
[CUSTOMER][NEUTRAL] Osho and Tuna Ochocinco Ochocinco.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] No I know I did.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, my portfolio bring the number dela felaura.
[CUSTOMER][NEGATIVE] So lame.
[CUSTOMER][NEUTRAL] Yes Seama Christopher Borges.
[AGENT][NEUTRAL] Which is my gracia molas but uh I confirm my here correct.
[CUSTOMER][POSITIVE] Mhm. Correct.
[AGENT][NEUTRAL] Polis effectiv [PII] de los metriment.
[CUSTOMER][NEUTRAL] yeah el el el el ella can see a beneficiodiene but geo the uh bone.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Beneficial.
[AGENT][NEUTRAL] one
[AGENT][NEGATIVE] No guarantee to a disclaimer.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] A police cervicios and bus has to maximize sin no [PII] desalano.
[CUSTOMER][NEUTRAL] Are you gonna go move now?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Teloses a senor [PII] your system moment.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][POSITIVE] OK perfect and don't say all the [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, [PII] he went no [PII] getga [PII] I [PII].
[AGENT][NEUTRAL] Which is immigrants.
[CUSTOMER][NEUTRAL] Mm a while mhm bye.
[AGENT][NEUTRAL] Bye.