AccountId: 011433970860
ContactId: 10317a1b-c63e-461e-a3f6-1668f01ab1f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 196509 ms
Total Talk Time (AGENT): 32450 ms
Total Talk Time (CUSTOMER): 51760 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/10317a1b-c63e-461e-a3f6-1668f01ab1f2_20250203T22:43_UTC.wav
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[AGENT][NEUTRAL] That's just speaking about American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Oh yeah when I started with [PII] male [PII].
[AGENT][NEUTRAL] See, see, let's go shopping.
[CUSTOMER][NEUTRAL] OK, er, gives a consultant haquebulariacoomano the unresa inno sotro contratamos de medenero, um, the tinto servicio the America vision econ Apielento quetenemoser Urian loques um dental verda.
[AGENT][NEUTRAL] Uh, Siresemosas poliasal mhm.
[CUSTOMER][NEUTRAL] OK, porquenoso recivimos show reciviel bill in loicino.
[CUSTOMER][NEUTRAL] I'm a.
[AGENT][NEUTRAL] See reoquesamandal departmentokibocadoslando over bill um.
[AGENT][NEUTRAL] El quebe parapolia or ablandoorsuproapolisa.
[CUSTOMER][NEGATIVE] No, paratodalapoli also la companiamosel the maqueneisito me losario de la pajina de loin noesi conque de velar.
[AGENT][NEUTRAL] See um.
[AGENT][NEUTRAL] No it's gonna say or ala nomas espanol.
[CUSTOMER][NEUTRAL] See, I will let them in.
[AGENT][NEUTRAL] OK, lapa departamento quelepoo demo momento versusana vierto.
[CUSTOMER][NEUTRAL] Bono but that yes.
[AGENT][NEUTRAL] A moment.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Billing, oh they're all up.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] F