AccountId: 011433970860
ContactId: 0fed6b1b-35fe-4b3a-b7a4-c41372a79bf3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 355820 ms
Total Talk Time (AGENT): 116606 ms
Total Talk Time (CUSTOMER): 168295 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/0fed6b1b-35fe-4b3a-b7a4-c41372a79bf3_20250502T16:49_UTC.wav
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[AGENT][NEUTRAL] And that's just me in my American public life. My name is [PII].
[CUSTOMER][NEUTRAL] Oh yeah the er this girl but yeah [PII].
[AGENT][NEUTRAL] OK, see you on that call is the number of the police, sir.
[CUSTOMER][NEUTRAL] Erapoliaerodos [PII] yes or [PII].
[AGENT][NEUTRAL] It's a number chana immiento for.
[CUSTOMER][NEUTRAL] Yes [PII] from er yes, and this is erredomilores.
[AGENT][NEUTRAL] In a verific directionic or electronic.
[CUSTOMER][NEUTRAL] See la direction is on 17 pressure loop and tea electronics.
[AGENT][NEUTRAL] OK, but I gettennamounoque [PII].
[CUSTOMER][NEUTRAL] And that his name is Poo Siscotch and I say [PII].
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] It's telling me.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] OK, querequeseloca.
[CUSTOMER][NEUTRAL] He, uh.
[AGENT][NEUTRAL] Um, corral electronic.
[CUSTOMER][NEUTRAL] Escomo number [PII].
[CUSTOMER][NEUTRAL] Let meyba who is [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] No [PII] teno.
[CUSTOMER][POSITIVE] Uh, OK, perfect, [PII].
[AGENT][NEUTRAL] So [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh, [PII]
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, em medijo and bio socomo so I peque quepala preta.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Not the loss electronicocho to get the deer soloquiroquelo or facts nova here peroquenogado and conques.
[AGENT][NEUTRAL] OK, A Acor electronic of India.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mepao Chiel the care team arova. I'm a public to come.
[AGENT][NEUTRAL] So it is CSL or electronic um
[AGENT][NEGATIVE] Orita no estan cuenta person quere cirquenolamos recivido no masqueseo dias paraquele respond porcor electronico illopogan and succuenta per se monicaconote lebana mandaradique resimolosoique process so.
[CUSTOMER][NEUTRAL] OK, uh, mega me quiere on the silo reside or
[AGENT][NEUTRAL] Um, I'll see you, so is it Hotmail, yeah, like yeah.
[CUSTOMER][NEUTRAL] I can hear you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I told you that thing.
[AGENT][NEUTRAL] Scientosantravajadolo momento pero esto is a processosemoramaostiras.
[CUSTOMER][NEUTRAL] Can you senorita is the
[CUSTOMER][NEUTRAL] Look for 33333 it's the police it's a quepaovala.
[AGENT][NEUTRAL] Mm, so esta poliotenia conostos stamencia the um setermino ausstodos mi venti cuatro.
[CUSTOMER][NEUTRAL] See when our little claims when reel.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, yeah, love.
[AGENT][NEUTRAL] One sec
[AGENT][NEUTRAL] OK, servisos el dia direincolos milveitres.
[CUSTOMER][NEUTRAL] I think
[CUSTOMER][NEUTRAL] It says he is a comment on it also.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So it's a polia the queer.
[CUSTOMER][NEUTRAL] Bonaquera PPO.
[CUSTOMER][NEUTRAL] It, uh, what's it's comingarjetala queer like er a good it's that.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] He said planning America group ID of what.
[CUSTOMER][NEUTRAL] Me plan of quattro.
[AGENT][NEUTRAL] See, so it's a eronapolisa, um, queteniaspaudalia pagar cervicios medios, so encas no importasitten primarion no.
[CUSTOMER][NEUTRAL] OK, yeah, parte de informacionesirianque mas informaciones Italia.
[AGENT][NEUTRAL] See lore clamosemouna semana process so the una una semana.
[CUSTOMER][NEUTRAL] In last minute, OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] I see. Algoma.
[CUSTOMER][POSITIVE] I just gracias gracias when you do yeah gracias.
[AGENT][NEGATIVE] They not.
[AGENT][NEUTRAL] Is it, yeah, mm my American Public Hi Fi.
[CUSTOMER][NEUTRAL] Mhm.