AccountId: 011433970860
ContactId: 0fc99ecd-06af-4c4d-9875-dced0ed7aa8b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 187020 ms
Total Talk Time (AGENT): 78390 ms
Total Talk Time (CUSTOMER): 77493 ms
Interruptions: 1
Overall Sentiment: AGENT=1.3, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/0fc99ecd-06af-4c4d-9875-dced0ed7aa8b_20250110T18:19_UTC.wav
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[AGENT][NEUTRAL] We must.
[CUSTOMER][NEUTRAL] Oh, buena comas is esperanza traves teno autotropaciente para verificat.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See vamos no momento.
[CUSTOMER][NEUTRAL] So um uh numeral is uno.
[CUSTOMER][NEUTRAL] Uh tengo tantos pacientes avio er erro unose says cinco dos unocinco emelele ocho.
[AGENT][NEUTRAL] telephone connected.
[CUSTOMER][NEUTRAL] Scho says Cinco deres says er er cinco.
[AGENT][NEUTRAL] In medical extension.
[CUSTOMER][NEUTRAL] Uh, no, you tell me who ques to primeraletra is oh [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Could I check
[AGENT][NEUTRAL] Even esperanza for uh the serial number de la felaura.
[CUSTOMER][NEUTRAL] See Janet Maria Mangan Nueve dose delta.
[AGENT][POSITIVE] Which is a grata for confirmation beneficios.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfecto permitocucarfe the effectivida la poliaest active des del primero de nero de losin.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He said a little bit older.
[AGENT][NEUTRAL] just a disclaimer.
[AGENT][NEUTRAL] fish in particular.
[CUSTOMER][POSITIVE] Good right
[CUSTOMER][NEUTRAL] Uh, no, the outpatient.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] But at outpatient benefits la polia cubreo maxima cuatrocintozolare boilla.
[CUSTOMER][NEUTRAL] Quattro sciento solamente. OK, perfect. Oatin or oncopago de to cintosincuenta.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See it all
[CUSTOMER][NEUTRAL] It Loado or no?
[AGENT][NEUTRAL] No, it's diarios. It's it's some beneficio Diario.
[CUSTOMER][NEUTRAL] No, it's so so.
[CUSTOMER][NEUTRAL] OK. Adrosintosincuenta.
[AGENT][NEUTRAL] Was that a police
[AGENT][NEUTRAL] El la poli cuatrosla porcala.
[CUSTOMER][POSITIVE] Oh wow.
[AGENT][NEUTRAL] 6
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Uh, no, it's just, uh, implemented.
[CUSTOMER][NEUTRAL] [PII] fechao supreme nombre is you know.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, cheesyas gracias [PII].
[AGENT][POSITIVE] It's pretty good.
[CUSTOMER][POSITIVE] Gracia in one mentalbugo bye bye.