AccountId: 011433970860
ContactId: 0fc75f57-55d6-415a-a181-7daf6ebbb5ef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3299 ms
Total Talk Time (AGENT): 3129 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/0fc75f57-55d6-415a-a181-7daf6ebbb5ef_20250403T16:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Li. This is [PII].