AccountId: 011433970860
ContactId: 0f779019-2b3a-42c1-9ddd-f2046fd4c209
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114620 ms
Total Talk Time (AGENT): 60655 ms
Total Talk Time (CUSTOMER): 27046 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=2.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/0f779019-2b3a-42c1-9ddd-f2046fd4c209_20250624T20:18_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Graciascadulamada is the pino.
[AGENT][NEUTRAL] See this school personpinose um.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] When is the way that I can transfer you.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] See medijo questress.
[CUSTOMER][NEUTRAL] Mm no it's your.
[AGENT][POSITIVE] Perfect. Uh so you get transfer is so al the paramento queer as assist mejor con estasitos and que no puede rear like cuento.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Um, let me.
[CUSTOMER][NEUTRAL] See, on the invoice parapalo.
[AGENT][NEUTRAL] Silaser alito momento.
[CUSTOMER][NEUTRAL] Get out here.
[CUSTOMER][NEUTRAL] He is Italian.
[AGENT][POSITIVE] Perfect. Excellent. Well, I wait you no perform muchgras.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Let me check it out.
[CUSTOMER][NEUTRAL] Ferring.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], good afternoon. This is [PII] from claims. How are you doing today?
[CUSTOMER][POSITIVE] Good how are you?
[AGENT][POSITIVE] Good, thank you. Um, [PII], I have group number 23293 on the line.
[AGENT][NEUTRAL] Um, her, her name is [PII].
[AGENT][NEUTRAL] And she's having some issues trying to create the online account. Would you be able to assist her?
[CUSTOMER][POSITIVE] Sure, I can try to help, yep.
[AGENT][POSITIVE] All right, perfect. She already knows she's gonna be transferred. Here she comes. Thank you very much.
[CUSTOMER][POSITIVE] OK, thank