AccountId: 011433970860
ContactId: 0f69783d-aeac-47ce-90d2-dc5eafa62172
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 66519 ms
Total Talk Time (AGENT): 13680 ms
Total Talk Time (CUSTOMER): 18348 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/0f69783d-aeac-47ce-90d2-dc5eafa62172_20250424T22:26_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hold on, girl. Hold on.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yes, I'm calling uh about um this is the market that calling back um I had just got a card in the mail. I'm just trying to see do I got um dental insurance and medical.
[AGENT][NEUTRAL] OK, so we're just needing to see what kinds of policies that you have with us, is that right?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, yeah, I can try to get that pulled up um you did say you've got cards in the mail from us?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.