AccountId: 011433970860
ContactId: 0f6617bb-09bb-4664-8fe0-74226dfa616b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 562599 ms
Total Talk Time (AGENT): 269243 ms
Total Talk Time (CUSTOMER): 160623 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/0f6617bb-09bb-4664-8fe0-74226dfa616b_20250103T16:32_UTC.wav
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[AGENT][POSITIVE] Bueno buenoa gracia.
[CUSTOMER][NEUTRAL] 20.
[AGENT][NEUTRAL] You know this one.
[CUSTOMER][NEUTRAL] Oh, so that mm I work.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, number.
[CUSTOMER][NEUTRAL] Uh, [PII]
[AGENT][NEUTRAL] Do you have boos?
[AGENT][NEUTRAL] OK, numer telephone and casa connect us in all of us.
[CUSTOMER][NEUTRAL] The rocinco rose recite uno.
[AGENT][POSITIVE] Graciapoa.
[CUSTOMER][NEUTRAL] Uh the trend I say single market.
[AGENT][NEUTRAL] Merijo la primerododioventidos or reidos.
[CUSTOMER][NEUTRAL] No, daintidos.
[AGENT][NEUTRAL] 20 or 2 sincono ventiete.
[AGENT][NEUTRAL] OK, was this ona de la pota.
[CUSTOMER][NEUTRAL] No, it is possible.
[AGENT][NEUTRAL] It stars in your Burgos um pole parariara.
[CUSTOMER][NEUTRAL] I want to send it to you OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah, it is Lia.
[AGENT][NEUTRAL] see
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Alone buno Dias Lela all American public life buo Dias um mepoun nombres as immiento.
[CUSTOMER][NEUTRAL] Seosas.
[CUSTOMER][NEUTRAL] Alex Burgostavaradio delta.
[AGENT][NEUTRAL] OK, you know it electronicoyarila consoposa.
[CUSTOMER][NEUTRAL] See ariado paralarion is uh [PII] says the email is [PII].
[AGENT][POSITIVE] Mm perfect with us yes he yes, no not to solamenteia do you OK.
[CUSTOMER][POSITIVE] Perfecto. Jago. See. OK. OK, bye.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK OK.
[CUSTOMER][NEUTRAL] Er er caso de la la que no uh er power power or lauda ques you know.
[CUSTOMER][NEGATIVE] So er no no no no no.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] When I see aba was supposed I.
[CUSTOMER][NEUTRAL] loss er loss in no no no.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] But it said on the negadospore much clamostohan and the negas delete um.
[AGENT][NEGATIVE] Nega.
[AGENT][NEGATIVE] OK, so lara la de nega to reclamos asta o sorque reclamosta incompleto.
[AGENT][NEUTRAL] Teremo from a complete paratos um soloquestafalando quenogenbier yo paratolo reclamos bannecesitaenvianos una factura detajada quetengalodigos de diagnostico he probiento so iquera punta necessitura de logos de diagnosticosi pro demientos.
[AGENT][NEGATIVE] No facturtajada laquireedo del provedor.
[CUSTOMER][NEUTRAL] Too.
[AGENT][NEUTRAL] No, OK, factura detajada colodigo de Dia noos.
[AGENT][NEUTRAL] Erosmientos.
[AGENT][NEUTRAL] El el codi not more important.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um, tamenes esitamolaplicacion de Benefiio de seguro primario Paresa fecha.
[AGENT][NEUTRAL] The seria el papequenosun bill applicala cantidaaldu civil copaseo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, in cuantotenogenbie in la facturajada illica the benefici and toremos unrelamo completo perneto momento helo questa farando.
[CUSTOMER][NEGATIVE] I don't want the point there.
[AGENT][NEUTRAL] OK, polo puede I said upload asimolamente pola pajina web.
[AGENT][NEUTRAL] Olovia per facts or our assisted to via de estemonto al provedor deservio the pos and clamano sotrus um city and em pre the manosamento so pale ajuar um pero and via clamosque via devea can sinola devestates and vial.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] See fact physio and unrelamo directamente lainabi and to informaciono so the polementos um perestecasus test informacquestamotafalta testing for.
[AGENT][NEUTRAL] So seria lomas fasi seria que eos and bianton informacionocienda caso no puele andsoa que queen and cada factura de da de de diano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ute fact in casa milopia.
[AGENT][NEUTRAL] And no matter the fact that unochoste.
[AGENT][NEUTRAL] Did I say sing
[CUSTOMER][NEUTRAL] or just.
[AGENT][NEUTRAL] Uno Ochos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Did I say Cinco
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Nue cuatrodores.
[CUSTOMER][NEUTRAL] I got it.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, when on the masa.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I see, are you schedule the hospital I'm being.
[CUSTOMER][NEUTRAL] The collection.
[AGENT][NEUTRAL] and a collection see lo mimocono la feerio parade.
[CUSTOMER][NEGATIVE] Uh-huh. Perros.
[CUSTOMER][NEUTRAL] It for.
[CUSTOMER][NEUTRAL] Closi decuro.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, tetratolamosamaans informacionalloquejama mirasearioca gaunga roar in the process.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I said
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] Yes [PII] no mafassino polevatoloismo jamalo pelela factura via lo juntolica.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] yeah, mucha gracia so you were one by noon.
[AGENT][NEUTRAL] OK OK.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yes. Hello.
[AGENT][NEUTRAL] Mm hello Gracia.