AccountId: 011433970860
ContactId: 0f0b30af-ffdf-47e7-b714-1c0810363e2d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 100389 ms
Total Talk Time (AGENT): 39927 ms
Total Talk Time (CUSTOMER): 36069 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/0f0b30af-ffdf-47e7-b714-1c0810363e2d_20250508T21:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII]. Um, the reason why I'm calling, I wanna see if y'all received my fax today that I sent you guys.
[AGENT][NEUTRAL] OK, we're just needing to check if if a fax was received. Was this um for claim information or, uh, what was?
[CUSTOMER][NEUTRAL] This is, yes, Fork Lane, Fork Lane.
[AGENT][NEUTRAL] It was for a claim, OK, and it was just submitted today or just sent today, is that right?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yes, you want me to give you my policy number?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, sure, um, I will go ahead and let you know though sometimes with fax information it can take up to about 48 hours to reflect whether or not that information has been received as it does need to be associated with your account, um, but if you'd like I can still just go ahead and double check that's completely up to you. I just know that it could take potentially that long.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, because I do have another one that I needed I'm gonna submit in tomorrow and so I just wanted to see if y'all received it. I mean, let's let's see if if it's there. If not, I guess I have to wait the 48 hours.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I can't hear you.
[CUSTOMER][NEUTRAL] Hello.