AccountId: 011433970860
ContactId: 0ef78ead-cddf-427f-9afb-e8cfc0d9568a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 204320 ms
Total Talk Time (AGENT): 79570 ms
Total Talk Time (CUSTOMER): 117368 ms
Interruptions: 4
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/0ef78ead-cddf-427f-9afb-e8cfc0d9568a_20250102T15:04_UTC.wav
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[AGENT][NEUTRAL] That is being my American public life. You know this [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Moniqueremenamiermas medical center er yoko el seguro the gap apppeleo miya.
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See um says tre cuatro sero cinco drink nude.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And I.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Sirooalacomosa um rea on the travaja.
[CUSTOMER][NEUTRAL] Kermas C A M E Kermas Medical Center.
[CUSTOMER][NEUTRAL] They.
[CUSTOMER][NEUTRAL] I understand.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No. Um.
[CUSTOMER][NEUTRAL] OK, the yams.
[AGENT][NEUTRAL] See, see the aluma.
[CUSTOMER][NEUTRAL] Are you OK I see I'm a male life.
[AGENT][NEUTRAL] MetLife, I'm sorry.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Laila Compania Sale uh Bajo Care Max is the medical center in MetLife and Poco.
[CUSTOMER][NEUTRAL] What.
[CUSTOMER][NEUTRAL] Email life chemaly me.
[CUSTOMER][NEUTRAL] OK give me a give me a lapele gap and reposo it puts in life.
[AGENT][NEUTRAL] Metlife M A A D L A E F A.
[CUSTOMER][NEUTRAL] Sicorreto.
[AGENT][NEUTRAL] No, no [PII] nombres.
[CUSTOMER][NEUTRAL] I put me nombre [PII] conta patermina.
[AGENT][NEUTRAL] See
[CUSTOMER][NEGATIVE] Yeah naimmiento.
[AGENT][NEUTRAL] The month
[AGENT][NEUTRAL] So con squealuna polia personapolisa quesecio quera delos militres um no you know.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See me vin in cocon and soy prime.
[AGENT][NEGATIVE] No, they can let go the con company.
[CUSTOMER][NEUTRAL] Krema Medical Center.
[AGENT][NEUTRAL] Eracon uh-huh, no, scon care Max and those lotenemoscomo Camax incorporated um mamosaito was polia.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] a momentum.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Sporelia in quesilitres no sisiliallamima polia not thing on a politiva con.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, but you think all I mean notjeta but you necesito is nothing.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Seevalapolia denada paia be my American public life bye.
[CUSTOMER][NEUTRAL] Mucha grammar.
[CUSTOMER][NEUTRAL] OK.