AccountId: 011433970860
ContactId: 0e4e3b39-25f4-48ae-ab6e-8be52f6c4236
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 683840 ms
Total Talk Time (AGENT): 260787 ms
Total Talk Time (CUSTOMER): 226371 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/0e4e3b39-25f4-48ae-ab6e-8be52f6c4236_20250623T18:14_UTC.wav
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[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] 01 he made it.
[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Mirramando porque er ye er it untpora de travajo er we are renova el el segurola.
[CUSTOMER][NEUTRAL] Beloquese's a coa illajo it to a disability a certain disability er toyamatta segure and no you know men in a nosecomo funavao.
[CUSTOMER][NEUTRAL] To que que queloquereresy.
[CUSTOMER][NEUTRAL] Sierraa for a while.
[AGENT][NEUTRAL] And, OK, so the police pele.
[CUSTOMER][NEUTRAL] Yeah, and.
[CUSTOMER][NEUTRAL] Yeah remember I don't wanna jea.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Poloo nose OK.
[CUSTOMER][NEUTRAL] Come travajo is welcome.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I mean transamericano.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, so of American public life. Apele.
[CUSTOMER][NEUTRAL] Eocha.
[AGENT][NEUTRAL] And for numerous social system.
[CUSTOMER][NEUTRAL] Lomocuadro.
[AGENT][NEUTRAL] This is how are you?
[CUSTOMER][NEUTRAL] important.
[CUSTOMER][NEUTRAL] Can I get a todo.
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] It's Cincorero.
[CUSTOMER][NEUTRAL] Why?
[CUSTOMER][NEUTRAL] Cincoin
[AGENT][NEUTRAL] P.
[CUSTOMER][NEGATIVE] To the polias OK you want to me you know what day you know no, no.
[AGENT][NEUTRAL] OK, medical synchronize sue.
[AGENT][NEUTRAL] Cincolo Cincores.
[CUSTOMER][NEUTRAL] No, no, cinco nuevedo.
[CUSTOMER][NEUTRAL] N N.
[CUSTOMER][NEUTRAL] Cincodo Cincore.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, permit me one noe casino 9 cincolo sinco res.
[AGENT][NEUTRAL] Sin er no no sin score.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] correct.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Sir [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is [PII] [PII] or [PII]?
[CUSTOMER][NEUTRAL] No, no, [PII].
[CUSTOMER][NEUTRAL] Hi [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me the name.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][POSITIVE] Yes yes.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] She is for uh [PII] uh.
[AGENT][NEUTRAL] Consul social inte consul premier nombreido Pare and Barris [PII] and [PII].
[AGENT][NEUTRAL] Solution is.
[AGENT][NEUTRAL] OK, keeping the
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] No, so to say so, OK.
[AGENT][NEUTRAL] I'm sorry, let's see in [PII].
[AGENT][NEUTRAL] No, my system.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] You [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The same time where we haven't either.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes yes and the scuentos.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] Killing from
[CUSTOMER][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] You metano brand he short 10 disability and me paycheck metrando and choo.
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] Comala so it it has to be more L L for he.
[AGENT][NEUTRAL] Ape Ele American Public Life is an umbrella company.
[CUSTOMER][NEUTRAL] I fairly.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I thought I didn't go in those in which to say.
[CUSTOMER][NEUTRAL] At 11.
[AGENT][NEUTRAL] Yes yes, this is the number of the telephone office uh the market.
[CUSTOMER][NEGATIVE] Yosiento doinose.
[CUSTOMER][NEUTRAL] Oh [PII]
[AGENT][POSITIVE] Yes yes, correct.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEGATIVE] And scuenta service something here.
[CUSTOMER][NEUTRAL] So madam.
[CUSTOMER][NEUTRAL] The the the.
[AGENT][NEUTRAL] No, no, so
[CUSTOMER][NEUTRAL] There's no.
[AGENT][NEUTRAL] Somos on a on a company to differente uh several principal [PII] see this a persona no one no the [PII] corresponded on la direction quite meat and poo immiento.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Me, I, I mean.
[CUSTOMER][NEUTRAL] Is [PII]?
[AGENT][NEUTRAL] I do.
[AGENT][NEUTRAL] No.
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, OK, so the pot.
[AGENT][NEUTRAL] Just a queue el numerro certificapolisa corresponded as as polisao que puearelnmero de group i spodemos er.
[AGENT][NEUTRAL] In contrast to to information.
[CUSTOMER][NEUTRAL] And no matter the group
[CUSTOMER][NEGATIVE] awful scared.
[CUSTOMER][NEUTRAL] Nobre de la compania.
[AGENT][NEUTRAL] Uh, no, metemoqueno teno is, uh, it's a solamente lass for controlling pharmac segura is after the numerro de grouppo er el seguro Social.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] My dad, right.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] All podemos in control of puelia corresponder a Christina.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Yeah, OK, they have a your way with car like so is your okra.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When gracia I'm calling from Maillo la la.
[AGENT][NEUTRAL] Have you
[CUSTOMER][NEGATIVE] Ya mala seguro to say the group medi.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] He just polio ole ro depo de la de la polia groupal queloqueojo una una polia groupal sine embargogo seina unmero de polia the certificpoliaoncase individual er depend on people deliqueeroa.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] The short term disability intoine on a polia the the disability specifica nosamositine ultracovertura or also lamentesossekeleumero certifica de polisa que suo o silal numerro depo because la polisa groupal the to company.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Yeah, OK, they have a, yeah my name is.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Paramo.
[AGENT][POSITIVE] Perfect. I'll go.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, it's probably in [PII] no no [PII] say I go there.
[AGENT][NEGATIVE] You're down with
[CUSTOMER][NEUTRAL] I can.
[AGENT][NEUTRAL] Get moving.
[CUSTOMER][NEUTRAL] I mean.
[AGENT][NEUTRAL] Oh, OK. See.
[CUSTOMER][NEUTRAL] OK nothing with man don't think it will be I am.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] No, OK, we're gonna get you I'm married.
[AGENT][NEUTRAL] It's 7.
[CUSTOMER][NEUTRAL] Oh did I send me home.
[CUSTOMER][NEUTRAL] Bye.