AccountId: 011433970860
ContactId: 0dd61c31-475f-4303-a255-50fe6446cf40
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 731659 ms
Total Talk Time (AGENT): 260467 ms
Total Talk Time (CUSTOMER): 134420 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-1.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/0dd61c31-475f-4303-a255-50fe6446cf40_20250225T18:32_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] Simi numbers [PII].
[AGENT][NEUTRAL] We're gonna start the story here.
[CUSTOMER][NEGATIVE] See a madues kisa mucho maser yoloyte para po mandar unatargetaya notargeta cartono malamandlaos in nola redo.
[AGENT][NEUTRAL] OK, and then, uh, sisa polo pues locally informacion.
[CUSTOMER][NEUTRAL] Tango group.
[AGENT][NEUTRAL] What is the number for sing.
[CUSTOMER][NEUTRAL] Kings Quattro nonta quattro.
[AGENT][NEUTRAL] 44.
[AGENT][NEUTRAL] You mean the number for you.
[CUSTOMER][NEUTRAL] The number [PII].
[AGENT][NEUTRAL] My next little on.
[AGENT][NEGATIVE] It also said the oh no perfect.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so silver uh silver pardon the surit acme of.
[CUSTOMER][NEUTRAL] See me me etcha denascimiento [PII] [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Says [PII].
[AGENT][NEUTRAL] Is a number of telephone call uh senior loan.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] mass.
[CUSTOMER][NEUTRAL] CS [PII].
[CUSTOMER][NEUTRAL] Les D S L A E.
[CUSTOMER][NEUTRAL] A F D A Trelobajo.
[CUSTOMER][NEUTRAL] Milocientosaocho [PII] yahu punto.
[AGENT][POSITIVE] Mucho gracia Leoniomando soitanjetabola viaitament in no no rescio correct.
[AGENT][NEUTRAL] c.
[AGENT][NEUTRAL] Sutraheta.
[AGENT][NEUTRAL] Alright
[AGENT][NEUTRAL] OK, see where can system aquesereo unajadoque via ido una taro.
[AGENT][NEUTRAL] Leon la nos bringing that on a on a portamento.
[AGENT][NEUTRAL] Oh solamentes, OK, so lamented doses erasesentaiochosinitressinos.
[CUSTOMER][NEUTRAL] Eakasa
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] Too queen and system quenotarea train deme dejadasque una tso solicita.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Sierra Leone graciainia um in effect to elido de la ta ta.
[AGENT][NEUTRAL] Um, it's here.
[AGENT][NEUTRAL] Forsajo and el el vines ringo.
[AGENT][NEUTRAL] Oh just a la scient sequere cuatro [PII].
[AGENT][NEUTRAL] Um, poloes to this ella rejeta.
[AGENT][NEUTRAL] Tardono entrecinco alaboles incer proceado rela ta via aluario.
[AGENT][NEUTRAL] Um, moscao er gusta darlepoloosest finale desta semana paraversi la jetajega acasa sai lepido nomente er perform communiqueseconotros.
[AGENT][NEUTRAL] But then I get a little bit.
[CUSTOMER][POSITIVE] OK, perfect. No, I can be on Dicho the the Sita Diampasal forests. OK, perfect, no problem.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct.que la socia de lunes a vine mases contarbienciavido alia festivo.
[CUSTOMER][NEUTRAL] lot of
[AGENT][NEGATIVE] Don't say tegus the finale de semana paraveria la rescidigo esse verse jail ya el la semana del tress.
[AGENT][NEGATIVE] Questique travajonajetasepriniosuso el correo parale celebar sucasa i despode so er posa semana semanimedia and and queso to queasudino no.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Er, quiza um y is unannoubiae cuando fua.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, yodi uh buenolaarjeta mm, que cuandoya memaviandado melamandaro porcoreo paraerrolano informacion iladi and elcentro on the [PII] illa colonoopia.
[AGENT][NEUTRAL] Sorry.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] He one of not paotamanando er umpago desincuenta cuatro dolare condo in town is they got me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No sera no no no no.
[AGENT][NEUTRAL] DNA la felaculo Clio is to service of medicals in [PII].
[CUSTOMER][NEUTRAL] Few moments of power.
[AGENT][NEUTRAL] Sickler.
[CUSTOMER][NEUTRAL] Where I drink that, you know.
[CUSTOMER][NEUTRAL] Trenta you know you know.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In Tiano, but no er novelamon systemma Pareae Leoncerqueos no anima reclamo anosotros or the roo de reclamo.
[AGENT][NEUTRAL] No reaso is a blariosilles oralescute tino seguro gap conapele.
[AGENT][NEUTRAL] part on the recorded principals and being a monoso queno and directamenteyinomoser assist.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No, no mam muchisima gracici.
[AGENT][NEUTRAL] If.
[CUSTOMER][NEUTRAL] In onemente gracias.