AccountId: 011433970860
ContactId: 0dceea0e-3a4c-4195-891d-22123a6a3b7d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2500 ms
Total Talk Time (AGENT): 2100 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/0dceea0e-3a4c-4195-891d-22123a6a3b7d_20250311T20:06_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. My name is.