AccountId: 011433970860
ContactId: 0da1a479-8cfe-4ea8-96d5-1ac65ee4af5b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35750 ms
Total Talk Time (AGENT): 20310 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/0da1a479-8cfe-4ea8-96d5-1ac65ee4af5b_20250618T13:58_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Hello, good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.