AccountId: 011433970860
ContactId: 0d9fddca-eb20-4834-840d-f714a428e1ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 562979 ms
Total Talk Time (AGENT): 170316 ms
Total Talk Time (CUSTOMER): 307242 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/0d9fddca-eb20-4834-840d-f714a428e1ed_20250522T13:42_UTC.wav
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[AGENT][NEGATIVE] the conusto.
[CUSTOMER][NEUTRAL] We see gras you that the member.
[AGENT][NEUTRAL] Put forward.
[CUSTOMER][NEUTRAL] OK, my payer ID is Ceron.
[AGENT][NEUTRAL] in a part of outpatient certificate number or in hospital.
[CUSTOMER][NEUTRAL] The main.
[CUSTOMER][NEUTRAL] See Cinitres.
[CUSTOMER][NEUTRAL] 6 N 002 M A L A.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Sierra.
[CUSTOMER][NEUTRAL] [PII] res [PII] do no one on.
[AGENT][NEUTRAL] democracy era el electronico sociopoli.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] At least [PII] are [PII].
[AGENT][POSITIVE] Excellent and much.
[CUSTOMER][NEUTRAL] OK, you to the department to the billing the laboratory quest porque to rescio muchos bills. The quest for a copagos de laboratorio in momento you not tenia for the apple conquest.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Just a lesson for me there's the errero quest less in the you know I can do this. I hear you me in may rectific I in the APL queer on problemma con los codiosque questarendo la chica the quest.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] revisal porque no contestant los rela mosque on the on the pago some pagos mini deino cholera or the APO car carques 11 of the mere me apart the diagnostics mire uh nostrudabus.
[CUSTOMER][NEUTRAL] Lemandamos uh various uh factoras.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] No mara con confirm my re de la seguranza de la manda no sotros per [PII] or [PII] [PII] City.
[CUSTOMER][NEUTRAL] El Codigo postal [PII].
[AGENT][POSITIVE] Correct, yes, it's the direction and physical on the point and be a lot of glams.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Premoti [PII] is man let's go.
[CUSTOMER][NEUTRAL] We be a minute.
[CUSTOMER][NEUTRAL] Do you know this mm.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Uh, see, me, uh, mandamos bar barrio auras mandamos una febrero.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] For permit.
[CUSTOMER][POSITIVE] Favor is yours meventino deo.
[CUSTOMER][NEUTRAL] quespola can I don't say con and they say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Um, [PII], there's a foremoti nomoreclamos in questionclamo momento ferrero.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] No embargo and eso stric lamosaoga moment or an intent and BS is the number of the facts.
[AGENT][NEGATIVE] Oh and then cancel they could.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, when elcatal CNN uh access onostroitto lineae addressesitinarea cuenta e and biore in the.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh no, no, no, no nos permitarelama nos permitta mandalosorvia electronica or me mm and to namas my sister viennaexion.
[AGENT][NEUTRAL] The direction is correct. [PII].
[AGENT][NEGATIVE] Reo factsta te resinconventeitres.
[CUSTOMER][NEUTRAL] OK, and mosabiero traves fact.
[CUSTOMER][NEUTRAL] preta in of the APL in a castle the the bills pasados queea termine pagando IPLorque no est interrada desero er quest to the via pole.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Orca said
[AGENT][NEUTRAL] But it's
[AGENT][NEUTRAL] Uh queta disposition on the moss ravia informacion isos beneficio de cordola polia clareael beneficio sepatamente quest.
[CUSTOMER][MIXED] OK, pero in a caso de queoallepaa quest telepagar into a questteque mee casa rainboso.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then second contact the one I use, but I can use a coordinary ser I gonna say.
[AGENT][NEUTRAL] Oh in a specificabienlo reclamosqueyancido pagadori roe quees or reclamos decer pagadosau death purrientamben aos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It includes information.
[CUSTOMER][NEUTRAL] OK, I, er, Amy Christ los caso pas claqueloqueloque no way I'm bi uh lass pasa lassa.
[CUSTOMER][NEUTRAL] OK, perfect. Uh, OK, on the pia so you can redoorreo in no.
[AGENT][NEUTRAL] See lasimosamente en cruzer is a photoamente on the same foraciones el correoan to [PII] I um appele nottenamos control the er not certea the quesocomostino.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] See you you preuntaoa delan to post fa la kio teno your CV the quest porcorreo sesa delan to for facts er tantar uh our quest parapagacela.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] Mm, no, no, this is yellow bus.
[AGENT][POSITIVE] Perfect. Well, a sign cruz or
[AGENT][NEUTRAL] It's.
[AGENT][NEUTRAL] We want to tell it I mean
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah that's if you want.
[CUSTOMER][NEUTRAL] OK, I mean, so yeah, uh-huh yeah yeahitarmino permit.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] OK, que teno apple this the Augusto de tereo savile me poloscopagos the quest after resing in [PII] if we can maincommolo vites.
[CUSTOMER][NEUTRAL] retro lapis constant pagos chicos peroque sum summa er retake y el trenta the SMS yano tengo masco bertura porque lay off the trava and credit of me you porque proxima.