AccountId: 011433970860
ContactId: 0d9161ac-51cc-431e-9549-5fc8ca007463
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31920 ms
Total Talk Time (AGENT): 8724 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/0d9161ac-51cc-431e-9549-5fc8ca007463_20250507T15:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?