AccountId: 011433970860
ContactId: 0d35dcac-4eb4-4930-ae39-8b5d6c6d219f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12720 ms
Total Talk Time (AGENT): 6701 ms
Total Talk Time (CUSTOMER): 4208 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/0d35dcac-4eb4-4930-ae39-8b5d6c6d219f_20250207T20:38_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, my name is [PII], and I'm looking for the status of a claim.
[AGENT][NEUTRAL] OK, uh, I can help you with that. Can I get the spell