AccountId: 011433970860
ContactId: 0d33185e-7ef4-4bb1-b414-e095b1b2a68d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6840 ms
Total Talk Time (AGENT): 1470 ms
Total Talk Time (CUSTOMER): 1070 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/0d33185e-7ef4-4bb1-b414-e095b1b2a68d_20250516T20:21_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Contacting APR. My name is.
[CUSTOMER][POSITIVE] Good afternoon