AccountId: 011433970860
ContactId: 0d254434-c6ce-4c5a-b250-16caf24c8cd3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 148839 ms
Total Talk Time (AGENT): 60418 ms
Total Talk Time (CUSTOMER): 104078 ms
Interruptions: 5
Overall Sentiment: AGENT=0.7, CUSTOMER=1.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/0d254434-c6ce-4c5a-b250-16caf24c8cd3_20241230T22:12_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. How are you? Hi.
[AGENT][NEUTRAL] They
[AGENT][POSITIVE] I'm doing well. How are you?
[CUSTOMER][POSITIVE] Doing pretty good. I was talking to [PII] about a half hour ago because I have a, I have a group that just decided to move forward with me and uh I wanted to, I asked her if she could run me a 2000 and a 3000 proposal for the group. She said to send her an email making the request. I just wanna make sure she got it and uh you know we're good.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Did you send it to the FL hyphen sales?
[CUSTOMER][NEUTRAL] Yes, mhm, I did.
[AGENT][NEUTRAL] OK, let me, let me go out there and look.
[AGENT][NEUTRAL] I am not even gonna try and say this group name. E U C U C I Eco.
[CUSTOMER][NEUTRAL] All
[CUSTOMER][NEUTRAL] Ecocina Eco Ecocina, yeah, it's called Ecocina. They're a kitchen cabinet distributor.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So you
[AGENT][NEUTRAL] Um, let's see, how many eligibles do they have?
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] 7 and we're getting 77 out of 7. I'm getting in an elevator, so if I get cut off with you, I'll call you right back. I'm just going up one floor.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, bottom line, yes, we did get the email. Please run, uh, for the blow new case following a Medli 9 with the [PII] and [PII] and also Medlik 9 with the 3,000 3000 kitchen cabinet distributor, got it. All right, I will let [PII] know.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] Correct, yeah.
[CUSTOMER][NEUTRAL] Anything else you need from me or does that look OK?
[AGENT][POSITIVE] I think that's good enough.
[CUSTOMER][NEUTRAL] OK, alright, yeah, I'm presenting to the owners.
[AGENT][NEUTRAL] And this is for, is this for a 11?
[CUSTOMER][NEUTRAL] No, it's a 21.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And I'm presenting to them on Thursday morning and the reason I'm doing they have to get this done is because they left the PEO and the PEO needed 30 days' notice to get out so I had to do everything in December.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] So we just did, so I'm doing the, you know, I'm getting everything done now um the owner doesn't wanna wait until you know until the last minute he wants everything done, so that's what we're dealing with. I'm off this week, but I'm, I'm working when I have to.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, got it. All right, I'll let [PII] know that you need this rather quickly, OK?
[CUSTOMER][POSITIVE] OK, yeah, if you could send it to me tomorrow that would be awesome.
[AGENT][NEUTRAL] All right. I'll let her know. Uh-huh.
[CUSTOMER][POSITIVE] Alright, alright, thank you, have a, have a happy holidays. Thank you.
[AGENT][POSITIVE] Thank you. You too, [PII]. Bye-bye.
[CUSTOMER][POSITIVE] Take care thank you bye bye.