AccountId: 011433970860
ContactId: 0d157bfc-6239-4c63-8d87-c58033cd9570
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 136669 ms
Total Talk Time (AGENT): 42590 ms
Total Talk Time (CUSTOMER): 65450 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/0d157bfc-6239-4c63-8d87-c58033cd9570_20250225T17:14_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] That's just me and my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] I love, I love that.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I see, oh, like it had to be inciente.
[AGENT][NEUTRAL] Yeah that is the number report.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII], call us the number at telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Innopoliapaciente.
[CUSTOMER][NEGATIVE] C is erro venti cuatroidos.
[CUSTOMER][NEUTRAL] Sinuente cinco stem ele.
[AGENT][NEUTRAL] My pay verific numbersima.
[CUSTOMER][NEUTRAL] The Carri Leon on the santa.
[AGENT][POSITIVE] Gracias dijonesita beneficio.
[CUSTOMER][NEUTRAL] See um officeina but um outpatient services in Oficina.
[AGENT][NEUTRAL] Perona Consulta.
[CUSTOMER][NEUTRAL] Oh that's it.
[AGENT][NEUTRAL] OK, so no guarantees a beneficiore clamo it's a polia no cure um consultants.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] He dementoicina.
[AGENT][NEUTRAL] Tamboo is so what said maspar outpatient and then a hospital.
[CUSTOMER][NEUTRAL] Oh, okubrenaioicina in a lamente eramente hospital.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] OK, and so the outpatient service for hospital, OK.
[CUSTOMER][NEUTRAL] OK then.
[CUSTOMER][NEUTRAL] Dinosagua reference yeah.
[AGENT][NEUTRAL] Um, no, Melisamos numerals de referencia per puesarin nombre la fecha deo is [PII] ese de [PII].
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] How can you study study.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, yesterday [PII] you that person from my office.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Just one gras for my American Public Life bye.
[CUSTOMER][NEUTRAL] Yes, yeah. Bye-bye.