AccountId: 011433970860
ContactId: 0cd4f5cb-5f0c-43c1-87ad-34ce339836aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 110480 ms
Total Talk Time (AGENT): 35808 ms
Total Talk Time (CUSTOMER): 35521 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/0cd4f5cb-5f0c-43c1-87ad-34ce339836aa_20250604T16:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Hello, I'm calling to see if you could find out if what oral surgeons are in um a certain zip code.
[AGENT][POSITIVE] Yeah, absolutely.
[CUSTOMER][NEUTRAL] That or with the system.
[AGENT][NEUTRAL] Yeah, what's the zip code?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Did you want us to email you a list? Would that be best so you could refer to that?
[CUSTOMER][NEUTRAL] Um, I guess that would, is it a lot of them?
[CUSTOMER][NEUTRAL] It's a lot of them or just a few.
[AGENT][NEUTRAL] I mean it does bring up a list of like 10 different ones so.
[CUSTOMER][POSITIVE] OK, that would be good.
[AGENT][NEUTRAL] So just go ahead and email it to you. Would that work?
[CUSTOMER][POSITIVE] That would be good thanks I appreciate it.
[AGENT][NEUTRAL] OK, what's the, what's the email address?
[CUSTOMER][NEUTRAL] It's all small letters [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] All right, [PII], the list is on its way to you and uh that should have a total of, I think there's 10 different ones that came up.
[CUSTOMER][POSITIVE] OK, well thank you I appreciate it.
[AGENT][POSITIVE] Yeah, you're welcome. Anything else?
[CUSTOMER][POSITIVE] That's all thanks I appreciate that. OK, you have a.
[AGENT][NEUTRAL] Uh-huh, uh-huh, bye-bye.